Help and Support

Settings → Account → "Delete my account". Your account and all its data (CV, interviews, reports) are deleted. If you have an active store subscription, cancel it separately in the store.

Settings → Account → "Download my data". The data in your account downloads as a single file.

Subscriptions are managed and cancelled in the account of the store you bought from. The "Manage subscription in the store" button on the app's Subscription screen also takes you there.

• App Store subscriptions
• Google Play subscriptions

Tap "Restore purchases" on the Subscription screen. You need to be signed in on the device with the same Apple ID or Google account you used to buy.

Allow microphone access for the app and try Settings → Voice check. If you denied the permission, turn it on in your phone's Settings. You can also do the interview in written mode without a microphone.

Make sure the email address is correct, check your spam folder, and wait a minute before asking for a new code. Only the latest code works, and it expires after a short time.

Tap "Report a problem" under the coach's messages and the AI-generated parts of the report, choose a reason and send it. Reports are reviewed.

Yes. Under History, tap “Delete this interview” below the completed interview and confirm. The interview’s report, transcript, evaluation notes and speech measurements are permanently deleted; your account, CVs and other interviews stay. Deleting does not give the interview back to your plan.