Cancellation, Refund and Withdrawal Policy

1. Scope

This policy explains the rules on cancellation, refunds and the right of withdrawal for the subscription plans and interview packs offered by SoftWorks Yazılım ve Bilgi Teknolojileri Limited Şirketi under the name Kochi. It sets out the rules for each purchase channel separately: the website (https://kochicoach.com), the App Store and Google Play.

2. Right of withdrawal and the digital service exception

Under Consumer Law No. 6502 and the Regulation on Distance Contracts, a consumer has the right to withdraw from a distance contract within 14 days. However, under Article 15 of the Regulation, the right of withdrawal cannot be exercised for services performed instantly in electronic form, or for services whose performance has begun with the consumer’s approval before the withdrawal period ends.

Kochi plans and interview packs are digital services made available in the account in electronic form immediately after the payment is approved. The right of withdrawal therefore cannot be exercised for these services.

• For purchases made on the website, by ticking the confirmation box on the purchase screen the consumer accepts that they request the performance of the service to begin before the withdrawal period ends and that they know they cannot exercise the right of withdrawal. The purchase cannot be completed without this confirmation.
• For App Store and Google Play purchases, withdrawal and refund matters are governed by the policies of the relevant Store (Article 6).

3. Cancelling a subscription

If a subscription is cancelled at least 24 hours before the renewal date, no fee is charged for the next Period. Cancellation does not affect the right to use the service until the end of the paid Period; no partial refund is made for the remaining Period. Cancellation routes by channel:

• App Store: on iPhone, go to Settings > your Apple Account > Subscriptions, select the Kochi subscription and cancel it.
• Google Play: in the Google Play app, go to profile icon > Payments and subscriptions > Subscriptions, select the Kochi subscription and cancel it.
• Website: cancel from the subscription section of your Kochi account or by writing to info@softworkstr.com from the e-mail address registered to the account.

A subscription started through a Store cannot be cancelled from the Kochi account or by writing to info@softworkstr.com; it must be cancelled in the account settings of the relevant Store.

4. Refunds for web purchases

Even for web purchases where the right of withdrawal cannot be exercised, the payment is refunded in the following cases:

• A duplicate or erroneous charge for the same order,
• The Plan cannot be activated or used for a reason attributable to the SELLER and the problem is not resolved within a reasonable time,
• Exercise of the rights arising from the Consumer Law in cases of a defective service.

The fact that a user has used or no longer wants their interviews is not in itself a ground for a refund.

5. Web refund requests and time limits

• Requests are made to info@softworkstr.com from the e-mail address registered to the account.
• The request states the purchase date, the plan name, the amount charged and the reason for the refund.
• The SELLER answers the request within 3 business days at the latest and asks for further information if needed.
• If the refund is approved, the amount is refunded to the card used for payment within 14 days at the latest. How long it takes to appear on the card statement depends on the bank.

6. Refunds for App Store and Google Play purchases

• App Store: a refund request is made to Apple through the “Report a Problem” page at reportaproblem.apple.com. The refund decision and timing belong to Apple.
• Google Play: a refund request is made to Google through Google Play’s refund processes. The refund decision and timing belong to Google.
• For Store purchases, payment is made to the Store and not to the SELLER, so the refund amount is not paid by the SELLER; the SELLER applies the Store’s refund decision to the account.

7. Technical problems

If you have a technical problem using the Service, you can write to info@softworkstr.com. The SELLER resolves the problem; for problems that are attributable to the SELLER and cannot be resolved, a refund is made under Article 4.

8. Complaints and dispute resolution

Complaints can first be sent to info@softworkstr.com. For disputes that cannot be resolved, within the monetary limits announced each year by the Ministry of Trade, the consumer may apply to the Consumer Arbitration Committee at their place of residence or the place where the transaction was made, and to the Consumer Court for disputes above those limits.

9. Seller details

• Trade name: SoftWorks Yazılım ve Bilgi Teknolojileri Limited Şirketi
• Address: Workon Ofis, Küçükbakkalköy Mah. Selvili Sok. No: 4/20, 34750 Ataşehir / İstanbul
• Tax office / Tax ID: Kozyatağı Vergi Dairesi / 6312005304
• MERSIS no.: 0631200530400001
• Contact: info@softworkstr.com