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Distance Sales Agreement

Version 2.0 · Effective date: 23 October 2026

1. Parties

This Distance Sales Agreement (the “Agreement”) is concluded electronically through the website https://kochicoach.com between the SELLER identified below and the BUYER whose details are determined at the time of purchase.

  • SELLER — Trade name: SoftWorks Yazılım ve Bilgi Teknolojileri Limited Şirketi
  • SELLER — Brand and service: Kochi – Interview Coach (https://kochicoach.com)
  • SELLER — Address: Workon Ofis, Küçükbakkalköy Mah. Selvili Sok. No: 4/20, 34750 Ataşehir / İstanbul
  • SELLER — Tax office / Tax ID: Kozyatağı Vergi Dairesi / 6312005304
  • SELLER — MERSIS no.: 0631200530400001
  • SELLER — Support and contact e-mail: info@softworkstr.com
  • BUYER — Name and surname: the name and surname registered to the Kochi account
  • BUYER — E-mail: the e-mail address registered to the Kochi account
  • BUYER — Billing and contact details: the details entered by the BUYER on the purchase screen
  • BUYER — Account ID: the user ID of the BUYER’s Kochi account

The BUYER fields are filled in automatically at the time of purchase from the BUYER’s account and from the details entered on the purchase screen. A copy of the Agreement completed with the BUYER’s details is sent to the BUYER on a durable medium (e-mail) after the purchase is confirmed.

2. Definitions

  • Service: the AI-assisted interview practice service offered under the name Kochi.
  • Plan: a monthly subscription type of the Service that includes a set number of interviews (Mini and Plus).
  • Period: one month of use of a Plan.
  • Store: the Apple App Store and Google Play.
  • Consumer Law: Turkish Law No. 6502 on the Protection of Consumers.
  • Regulation: the Regulation on Distance Contracts.
  • E-Commerce Law: Turkish Law No. 6563 on the Regulation of Electronic Commerce.

3. Subject of the Agreement

The subject of the Agreement is the provision by the SELLER, in electronic form, of the Service purchased by the BUYER through the website https://kochicoach.com and described in Article 4, together with the parties’ rights and obligations under this Agreement.

This Agreement is prepared in accordance with the Consumer Law, the Regulation and the E-Commerce Law. Purchases made through the App Store and Google Play are governed by the special rules in Article 10.

4. Main characteristics of the Service

Kochi is a digital service for university students and recent graduates that reads the CV, runs a written or voice interview simulation and provides a feedback report at the end. The interview is a simulation; it is not a real employer interview and no hiring outcome is promised.

  • Mini Plan: a monthly auto-renewing subscription with 2 interviews per Period. Price: ₺79.99 / month in Türkiye (VAT included) and $3.99 / month in the United States.
  • Plus Plan: a monthly auto-renewing subscription with 10 interviews per Period. Price: ₺249.99 / month in Türkiye (VAT included) and $9.99 / month in the United States.
  • In other countries, the local prices of the App Store and Google Play apply. One-time interview packs may also be purchased in the countries where they are offered; the scope and price of a pack are shown on the purchase screen before purchase.
  • An interview lasts at most 15 or 20 minutes, as chosen by the BUYER.
  • A user may start at most 5 interviews within 24 hours.
  • There is no free trial. A user who has not paid can only view the ready-made demo and the sample report.
  • The Service requires an internet connection and a current browser or the Kochi mobile app. A microphone is required for voice interviews.

All characteristics, prices and the scope of the Service are shown to the BUYER before purchase on the purchase screen and on the Pricing page (https://kochicoach.com/fiyatlar).

5. Price, taxes and payment

Prices for Türkiye include value added tax (VAT). The total amount payable by the BUYER is shown, VAT included, on the purchase screen and in the order summary. Because the Service is provided electronically, there are no delivery or shipping charges.

Payments on the website are accepted by credit card or debit card through the iyzico payment infrastructure. Card details are sent directly to the payment institution on the payment page; the SELLER does not see, receive or store the card number or security code.

At the payment step the BUYER expressly confirms that the order entails an obligation to pay. Commissions, exchange-rate differences and similar charges applied by the card or the bank are governed by the relationship between the BUYER and the bank.

6. Performance and delivery

The Service is performed electronically. Immediately after the payment is approved, the purchased Plan is made available in the BUYER’s Kochi account; there is no physical delivery. If a technical issue prevents the Plan from being activated immediately, the SELLER resolves it or informs the BUYER within 24 hours at the latest. Details are in the Delivery Terms (https://kochicoach.com/teslimat).

7. Subscription term and automatic renewal

  • Plans are monthly subscriptions. Each Period starts at the time of purchase and lasts one month.
  • Unless the BUYER cancels at least 24 hours before the renewal date, the subscription renews automatically for the same duration at the Plan price in effect on that day; the fee is charged to the payment method used at purchase.
  • If the price changes, the BUYER is informed in advance, and the change applies from the next renewal at the earliest unless the BUYER objects; the BUYER may cancel at any time.
  • A web subscription is cancelled from the subscription section of the account settings or by writing to info@softworkstr.com. Cancellation does not affect the right to use the Service until the end of the paid Period, and no fee is charged for the following Period.
  • The interviews granted in each Period renew; unused interviews do not carry over to the next Period.
  • Details are in the Subscription Terms (https://kochicoach.com/abonelik-kosullari).

8. Right of withdrawal and its exception

Under the Regulation, the BUYER has the right to withdraw from a distance contract within 14 days without giving any reason and without penalty. However, under Article 15 of the Regulation, the right of withdrawal cannot be exercised for services performed instantly in electronic form, or for services whose performance has begun with the consumer’s approval before the withdrawal period ends.

Because the Service begins to be performed electronically immediately after the payment is approved and the Plan is made available in the BUYER’s account instantly, the right of withdrawal cannot be exercised for purchases under this Agreement.

  • By ticking the confirmation box on the purchase screen, the BUYER accepts that they request the performance of the Service to begin before the withdrawal period ends and that they know they cannot exercise the right of withdrawal because the Service is performed instantly in electronic form.
  • The purchase cannot be completed without this confirmation.
  • The same exception applies to each renewal Period, since the Service is made available in the account at the moment of renewal; the BUYER can avoid paying for a further Period by cancelling the subscription before the next renewal.

9. Refund conditions

Even where the right of withdrawal cannot be exercised, the payment is refunded in the following cases:

  • A duplicate or erroneous charge for the same order,
  • The Plan cannot be activated or used after purchase for a reason attributable to the SELLER and this is not resolved within a reasonable time,
  • Exercise of the rights arising from the Consumer Law in cases of a defective service.

A refund request is made to info@softworkstr.com from the e-mail address registered to the account, stating the purchase date and the reason. The SELLER answers the request within 3 business days at the latest. If the refund is approved, the amount is refunded to the card used for payment within 14 days at the latest; how long it takes to appear in the account depends on the bank. Details are in the Cancellation, Refund and Withdrawal Policy (https://kochicoach.com/iptal-iade).

10. App Store and Google Play purchases

If the BUYER purchases the Service in the mobile app through the App Store or Google Play, payment, taxation, invoicing, subscription cancellation, refunds and the rights arising from applicable law are handled under the account settings and policies of the relevant Store (Apple or Google). Payment details are not passed to the SELLER for these purchases.

A Store subscription is cancelled in the Subscriptions section of the Apple Account settings on the App Store, and in the Payments and subscriptions section of the Google Play app on Google Play. Refund requests are made to the relevant Store: on the App Store through Apple’s “Report a Problem” page (reportaproblem.apple.com) and on Google Play through Google Play’s refund processes.

The provisions of this Agreement specific to web payments do not apply to Store purchases; the provisions on the nature of the Service, the rules of use, the protection of personal data and dispute resolution also apply to Store purchases.

11. Obligations of the BUYER

  • To provide accurate and current information in the account and at purchase,
  • To keep the account secure and not to share or resell the account or the interviews to third parties,
  • To use the Service in accordance with the Terms of Use and the law,
  • Not to share another person’s personal data or unlawful content in interview content.

12. Obligations of the SELLER and liability

The SELLER must provide the Service with the characteristics stated in Article 4 and with due care. The AI-generated outputs of the Service are for information and practice purposes and do not guarantee any particular result or a hiring outcome.

If the Service is temporarily disrupted by events outside the SELLER’s control (such as force majeure, third-party infrastructure outages, or problems originating from a payment institution or a Store), the SELLER makes the necessary effort to restore the Service within a reasonable time.

The mandatory provisions of consumer law and the BUYER’s rights under the Consumer Law are reserved.

13. Protection of personal data

The BUYER’s personal data is processed in accordance with Law No. 6698 on the Protection of Personal Data. Details are in the Privacy Notice (KVKK) (https://kochicoach.com/kvkk). Payment details are processed by the payment institution iyzico; the SELLER does not receive or store card details.

14. Notices and retention of the Agreement

Notices between the parties are made through the e-mail address registered to the BUYER’s account and the SELLER’s address info@softworkstr.com. The SELLER keeps the Agreement and order records for the period required by law.

15. Dispute resolution

For disputes arising from this Agreement, within the monetary limits announced each year by the Ministry of Trade, the BUYER may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) at the BUYER’s place of residence or the place where the transaction was made, and to the Consumer Court (Tüketici Mahkemesi) for disputes above those limits. The jurisdiction rules of consumer law are reserved.

16. Entry into force and acceptance

The Agreement is concluded and enters into force when the BUYER ticks the box on the purchase screen stating that they have read, understood and electronically approved this Agreement and the Pre-Contract Information Form, and approves the payment. The Agreement applies from the moment the payment is approved and remains in force until the BUYER’s subscription ends or the Service has been fully performed.